Frequently Asked Questions
You will be able to arrive on site at 1pm on Friday to give you time to unpack your tent. We will open the arena for entertainment at 5pm and it wont close until 3am. The arena will open at 8am on Saturday, with main stage music starting at midday. The fun doesn’t stop till 4am. Sunday will again open from 8am with speaker’s starting from 9am, whilst the main stage music will start at midday. The arena will not close until 2am. You don’t have to leave Broughton Hall until midday on Monday.
Please don’t call the venue directly about the event, use the contact us page above.
*Please also note that the box office will close at 11pm on Friday and 10pm on Saturday and Sunday. You will not be able to purchase tickets after that.
How to Get Here
Car - Put this Postcode BD23 3AE into your satellite navigation or click here for a Google maps.
Train - Skipton is the nearest train station, which is served by Leeds. Call National Rail enquiries on 0845 748 4950 or visit www.nationalrail.co.uk. Buses and taxis run from Skipton to Broughton Hall, approximately a 5-10 minute journey.
Life’s a journey – share it!
We are keen to reduce the environmental effect of the festival, if you are driving to The Magic Loungeabout we would encourage you to bring a full car of people to minimise the effect on the environment. If you would like to share the journey with other people coming to the festival, you can find other people travelling to The Magic Loungeabout on goCarShare, a new type of car sharing website that is built around Facebook.
Q: I want to change the area where I’m camping.
A: It will be dependent on availability. Go to the box office when you arrive on site and they will see if there is room in that camping area. If there is they will issue you with a change of ticket.
Q: Can you buy a day ticket on the gate?
A: Tickets will only be available on the gate if the festival is not completely sold out. Please buy an advance ticket to guarantee entry.
Q: Can I camp with a day ticket?
A: Yes you can, but you will only be allowed into the main arena for the specific day you have purchased a ticket for.
Q: What precautions can I take to ensure my children don’t get lost? What do I do if I lose my child at the festival?
A: The best advice we can give is to keep an eye on your children and make sure you know where they are at all times. We advise that all parents write their contact numbers inside a wristband and put it on their child, in case they are separated during the weekend. Everyone will receive a free programme on entry where the lost kids will be clearly marked. If you get separated from your child, please visit the kids area.
Q: Six of us purchased three couples tickets but unfortunately one person is unable to come. Any suggestions what we can do?
A: You can re sell your ticket ethically at face value through our friends at www.thetickettrust.com
Q: How far is it from the car park to my camp site
A: For those that want to work out distances around the festival compare the site map with the Google satellite map. Exploring in Street View should throw up some very attractive views of the site too!
Q: I’m bringing a lot of stuff. How easy is it getting it from the car park to my camping area?
A: Should you need assistance lumping your gear from car to tent then Flier Hire will be on hand. If you are staying in the brook camping area, there may be a surprise mode of transport waiting for you!
Q: I’m worried I’ll loose my expensive smart phone, what can I do?
A: You can go to www.immobilise.com where you can register your phone, so in the event it’s found it can be re united with you.
Q: Are there tickets available for people with disabilities?
Please email us directly at firstname.lastname@example.org to discuss specific requirements.
Q: Is the terrain pushchair friendly?
A: The site is ok for push chairs. Its medium turf, so not a lawn and not a field.
Q: Can I bring my dog?
A: Pets are not allowed on site.
Q: Can children bring their bikes?
A: Bikes are not allowed on site.
Q: Can I bring alcohol onto the campsite? If so, how much?
A: Our policy is a ‘fair’ use policy. We have to be able to pay for the event so a reasonable amount of alcohol for each guest is acceptable. We think this is no more than 8 cans of beer. No glass is allowed. No alcohol can be brought into the main arena.
Q: Can we bring a small cooler with bacon and milk as well as a small gas ring for tea and bacon butties?
A: It is fine to bring.
Q: Can we bring a BBQ?
A: Small BBQs are fine to bring but please keep them off the grass so they don’t damage the land.
Q: The food all looks lovely but is there some plainer things for kids?
A: We’ll have food stalls that kids should enjoy too.
Q: Will there be cash machines on site?
A: There will be cash back at the bar but aim to bring enough cash with you.
Q: Will there be any phone charging facilities on site?
A: Yes there will
Q: Is there a limit to how many times we can go in and out of the festival to visit the carpark and friends living nearby?
A: We ask that you bring all your stuff in one go. We will make some exceptions if you talk to us nicely!
Q: I have won some tickets, not sure what to expect!?
A: Expect a lot of fun!